Returns & Exchanges
RETURN POLICY
Due to the limited nature of our collections, we cannot guarantee returns and exchanges. However, we'll work with you to provide the best experience possible given our availability of products and sizes.
In order for an item to be eligible for return, the product:
- Must be returned within 14 days of receiving it.
- Must be returned unworn, unused, and in the same condition you received it. Some factors that would keep us from accepting a return are: Strong odor, pet hair, washed product or store/manufacturer’s tags removed. All returns and exchanges are at the discretion of the Threads team.
Please note that if the product doesn't meet our above standards, the order will be shipped back to you, and we will not be able to complete your request for a return.
This policy excludes special orders or pre-orders, which cannot be returned or exchanged unless defective when received. To see if your order is eligible for a return, contact us.
SHIPPING INFORMATION
For Internal TMs
Great news! There is no cost to return/exchange your products. Simply email us at Info@ThreadsFOC.com. Once we’ve confirmed your return, drop it off at FocusMail using the following return information:
Ship to:
Threads
1001 Woodward Avenue, Suite 500 Detroit, MI 48226
For External Clients
EMAIL US FIRST: Info@ThreadsFOC.com
Great news! There is no cost to return/exchange your products. Once we’ve confirmed your return, you’ll receive a return label. All you’ll have to do is mail your products back via UPS.
Ship to:
Threads
1001 Woodward Avenue, Suite 500 Detroit, MI 48226
REFUNDS
Once your items are received by the Threads team, you’ll get a “return completed” email confirmation. After this confirmation, expect your refund within 48 hours. Refunds are processed in the form of original payment. Keep in mind … depending on your financial institution, refunds can take up to 7-10 business days to post to your account.
QUESTIONS?
Email the Threads Team at Info@ThreadsFOC.com