Made-to-order products will be available to order again starting January 16th.

Returns & Exchanges

RETURN POLICY 

We accept returns and exchanges, for any reason. In order for an item to be eligible for return, the product: 

  • Must be returned unworn, unused, in the same condition that you
    received it
  • Must be returned within 15 days of receiving it  

SHIPPING INFORMATION 

For Internal TMs
Great news! There is no cost to return/exchange your products. Simply email us at Info@ThreadsFOC.com. Once we’ve confirmed your return, drop it off at FocusMail using the following return information: 

Ship to: 
Threads
1001 Woodward Avenue, Suite 500 Detroit, MI 48226


For External Clients 
EMAIL US FIRST: Info@ThreadsFOC.com 
Great news! There is no cost to return/exchange your products. Once we’ve confirmed your return, you’ll receive a return label. All you’ll have to do is mail your products back via UPS. 

Ship to: 
Threads
1001 Woodward Avenue, Suite 500 Detroit, MI 48226 

REFUNDS

Once your items are received by the Threads team, you’ll get a “return completed” email confirmation. After this confirmation, expect your refund within 48 hours. Refunds are processed in the form of original payment. Keep in mind … depending on your financial institution, refunds can take up to 7-10 business days to post to your account.

 

QUESTIONS?

Email the Threads Team at Info@ThreadsFOC.com