Hey! We get it… life happens. If you’ve got 99 problems, we’re here to make sure returning Threads isn’t one of them. We accept returns and exchanges, for any reason, on all products with the exception of custom-embroidered products.
For Internal TMs
Great news! There is no cost to return/exchange your not-so-swaggy Simply email us at Info@ThreadsFOC.com. Once we’ve confirmed your return, drop it off at FocusMail using the following return information.
For External Clients
EMAIL US FIRST: Info@ThreadsFOC.com
Great news! There is no cost to return/exchange your not-so-swaggy Once we’ve confirmed you return, you’ll receive a return label. All you’ll have to do is mail your products back via UPS.
The Threads Team
What’s up with my ca$h money?
Once your items are received by the Threads team, you’ll get a “return completed” email confirmation. After this confirmation, expect your refund within 48 hours. Refunds are processed in the form of original payment. Keep in mind… depending on your financial institution, refunds can take up to 7-10 business day to post to your account.