FAQ

When will my order ship and how long will it be before I receive it?
On-hand (inventory) goods will ship within 2-3 business days. Made-to-order items will ship in 7-10 business days. If your order contains a mix of on-hand and made-to-order products, your order will ship once all products are ready.

Special orders or larger orders will be 10+ business days (we will reach out to communicate in hands date). Rush service available on some products. If rush service is needed, please write us at info@threadsfoc.com. We will try our best to accommodate.
 

Why does the Company Collection take longer to receive in-hand
These goods are made-to-order, which means they're printed as the orders are placed. We do not stock inventory of these products.


How do I track my order?
Once your order ships, you’ll receive the USPS, UPS, or FedEx tracking number. You’ll receive a notification via email.


Can I cancel or change my order?
Orders are processed once placed. If you’d like to make a change, please submit a ticket. You can submit a ticket by going to the Contact Us link in the footer and following the prompt.


Can I return or exchange products? 
Yes, you can! Returns and exchanges are accepted, for any reason, as long they are unworn and in the same condition that you received them. Products must be returned within 30 days of receipt. So, no test runs! Check out the  Return and Exchanges page for more details. This policy excludes special orders or pre-orders, which cannot be returned or exchanged unless defective when received.


Can I use my Detroit Card?
Yes! Your order total MUST be at or below the amount on your Detroit Card. Enter the card number as you would with a regular credit or debit card at checkout. Please refer to the instructions on the Detroit Card to ensure all fields are correctly filled out.


If you’re outside of Michigan, take a gander at the map below for delivery times.