FAQ

Threads offers FREE shipping for Michigan-based team members when you select the “Pick-up (FREE)” option at check-out. Once your order is ready it will be bulk shipped from our warehouse to the Threads Store in One Campus Martius, Detroit.

Selecting the “Ship to customer” option at check-out will allow you to send your package anywhere in the US or Canada. This option includes a discounted shipping charge for our Michigan-based team members.

To ensure you receive your order in a timely manner, please only select our pick-up option if you live in Detroit or will be on the Detroit campus for an extended amount of time.

If you chose Ship to customer as your delivery option, you’ll receive the UPS or USPS tracking number via email once your order ships.

 If you chose Pick-up (FREE) as your delivery option, you’ll receive an email once your order ships to our storefront and another once it’s ready for pick-up.

Generally, shipments to Canada take 7 – 21 days.

Orders placed by Thursday will generally be ready for pick-up the following Tuesday. Please note that if your order includes made-to-order items, like those from the company collection, your order will not ship to the store until all pieces are created and packaged. All orders will receive an email with instructions once their order is ready for pick-up.

In the event that your order is lost in shipment, we can still fix it! Reach out within 90 days of receiving the email with tracking information if you still haven't received your order.

Note: Tracking information is not available via UPS after 90 days of being issued.

Yes, you can! In order for an item to be eligible for return, the product:

• Must be returned within 14 days of receiving it.
• Must be returned unworn, unused, and in the same condition you received it. Some factors that would keep us from accepting a return are: Strong odor, pet hair, washed product or store/manufacturer’s tags removed.

Please note that if the product doesn't meet our above standards, the order will be shipped back to you, and we will not be able to complete your request for a return.

This policy excludes special orders or pre-orders, which cannot be returned or exchanged unless defective when received. To see if your order is eligible for a return, contact us.

Orders are processed once placed. If you’d like to make a change, please submit a ticket. Click here to submit a ticket.

On-hand (inventory) goods will ship within 2-3 business days. Made-to-order items will ship within 15 business days. If your order contains a mix of on-hand and made-to-order products, your order will ship once all products are ready.

Special orders or larger orders will be 10+ business days (we will reach out to communicate in hands date). Rush service available on some products. If rush service is needed, click here.

US & Canada Officed-Based Team Members:

Email us at Info@ThreadsFOC.com
to initiate the return process. Once we’ve confirmed your return, you’ll
receive a pdf of your order’s packing slip for us to reference. Print the
attached packing slip and bring with your product(s) being returned to your local FOCUS mailroom. Request an inter-office envelope, address it to The Threads Team in OCM and send with your return product(s) and packing slip.

Remote Team Members:

Email us at Info@ThreadsFOC.com
to initiate the return process. Once we’ve confirmed your return, you’ll
receive a return label via email. Print the label and mail your products back
via UPS.

Once your items are received by the Threads team and meet our return standards, you’ll receive a Return Completed email confirmation. After this confirmation, expect your refund within 5 business days. Refunds are processed in the form of original payment. Depending on your financial institution, refunds can take up to 7-10 days to post to your account.

In the event your product does not meet our return standards, we’ll ship your order back to your preferred shipping address. We will be unable to process a refund for your order.

Yes! Your order total MUST be at or below the amount on your Detroit Card. Enter the card number as you would with a regular credit or debit card at checkout. Please refer to the instructions on the Detroit Card to ensure all fields are correctly filled out.

These goods are made-to-order, which means they're printed as the orders are placed. We do not stock inventory of these products.

We typically drop limited collections, so once they're sold, they're sold for good! However, for most inventoried company products, we keep tabs on restock interest so we can create a second order based on demand. Does the item you’d like to have restocked have a Notify Me When Available button? Click the button, provide your email, and we’ll notify you if your item is reordered and back in stock.

Our physical storefront is located in One Campus Martius.

One Campus Martius

1050 Woodward 

9th Floor, Woodward Side

Room #9135

Detroit, MI 48226

The store is open Tuesdays and Thursdays from 10:00am - 3:00pm.