FAQ

 

When will my order ship and how long will it be before I receive it?
On-hand (inventory) goods will ship within 2-3 business days. Made-to-order items will ship within 15 business days. If your order contains a mix of on-hand and made-to-order products, your order will ship once all products are ready.

Special orders or larger orders will be 10+ business days (we will reach out to communicate in hands date). Rush service available on some products. If rush service is needed, please write us at info@threadsfoc.com. We will try our best to accommodate.
 

Why does the Company Collection take longer to receive in-hand?
These goods are made-to-order, which means they're printed as the orders are placed. We do not stock inventory of these products.

 

When will products be restocked?

We typically drop limited collections, so once they're sold, they're sold for good! However, for most inventoried company products, we keep tabs on restock interest so we can create a second order based on demand. Does the item you’d like to have restocked have a Notify Me When Available button? Click the button, provide your email, and we’ll notify you if your item is reordered and back in stock.



How do I track my order?
Once your order ships, you’ll receive the USPS, UPS, or FedEx tracking number. You’ll receive a notification via email.


Can I cancel or change my order?
Orders are processed once placed. If you’d like to make a change, please submit a ticket. You can submit a ticket by going to the Contact Us link in the footer and following the prompt.


Can I return or exchange products?

Yes, you can! In order for an item to be eligible for return, the product:

  • Must be returned within 14 days of receiving it.
  • Must be returned unworn, unused, and in the same condition you received it. Some factors that would keep us from accepting a return are:
    • Strong odor
    • Pet hair
    • Washed product
    • Store/manufacturer’s tags removed

Please note that if the product doesn't meet our above standards, the order will be shipped back to you, and we will not be able to complete your request for a return.

 

This policy excludes special orders or pre-orders, which cannot be returned or exchanged unless defective when received. To see if your order is eligible for a return, contact us.

 

 

When will I get my refund?

Once your items are received by the Threads team and meet our return standards, you’ll receive a Return Completed email confirmation. After this confirmation, expect your refund within 5 business days. Refunds are processed in the form of original payment. Depending on your financial institution, refunds can take up to 7-10 days to post to your account.

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Can I use my Detroit Card?
Yes! Your order total MUST be at or below the amount on your Detroit Card. Enter the card number as you would with a regular credit or debit card at checkout. Please refer to the instructions on the Detroit Card to ensure all fields are correctly filled out.

 

If you’re outside of Michigan, take a gander at the map below for delivery times.