FAQ
Yes, you can! Returns and exchanges are accepted, for any reason, as long they are unworn and in the same condition that you received them. Products must be returned within 15 days of receipt. So, no test runs! Check out the Return and Exchanges page for more details. This policy excludes special orders or pre-orders, which cannot be returned or exchanged unless defective when received.
Orders are processed once placed. If you’d like to make a change, please submit a ticket. You can submit a ticket by going to the Contact Us link in the footer and following the prompt.
Once your order ships, you’ll receive the USPS, UPS, or FedEx tracking number. You’ll receive a notification via email.
On-hand (inventory) goods will ship within 2-3 business days. Made-to-order items will ship within 15 business days. If your order contains a mix of on-hand and made-to-order products, your order will ship once all products are ready.
Special orders or larger orders will be 10+ business days (we will reach out to communicate in hands date). Rush service available on some products. If rush service is needed, please write us at info@threadsfoc.com. We will try our best to accommodate.
Yes! Your order total MUST be at or below the amount on your Detroit Card. Enter the card number as you would with a regular credit or debit card at checkout. Please refer to the instructions on the Detroit Card to ensure all fields are correctly filled out.
These goods are made-to-order, which means they're printed as the orders are placed. We do not stock inventory of these products.
For Internal TMs
Great news! There is no cost to return/exchange your products. Simply email us at Info@ThreadsFOC.com. Once we’ve confirmed your return, drop it off at FocusMail using the following return information:
Ship to:
Threads
440 E Maple Road D Troy, MI 48083
For External Clients
EMAIL US FIRST: Info@ThreadsFOC.com
Great news! There is no cost to return/exchange your products. Once we’ve confirmed your return, you’ll receive a return label. All you’ll have to do is mail your products back via UPS.
Ship to:
Threads
440 E Maple Road D Troy, MI 48083
Once your items are received by the Threads team, you’ll get a “return completed” email confirmation. After this confirmation, expect your refund within 5 business days. Refunds are processed in the form of original payment. Keep in mind … depending on your financial institution, refunds can take up to 7-10 business days to post to your account.
In the event that your order is lost in shipment, we can still fix it! Reach out within 90 days of receiving the email with tracking information if you still haven't received your order.
Note: Tracking information is not available via UPS after 90 days of being issued.
We typically drop limited collections, so once they're sold, they're sold for good! However, for most inventoried company products, we keep tabs on restock interest so we can create a second order based on demand. Does the item you’d like to have restocked have a Notify Me When Available button? Click the button, provide your email, and we’ll notify you if your item is reordered and back in stock.